Terms of service

Last updated: 27 September 2026

1. About These Terms

These Terms of Service (“Terms”) govern your use of the TimberNFlames Furniture website and any purchases you make through our online store.

The website is operated by Crestore Ltd trading as TimberNFlames Furniture.

Throughout these Terms, “TimberNFlames Furniture”, “we”, “us” and “our” refer to Crestore Ltd trading as TimberNFlames Furniture. “You” and “your” refer to the person accessing our website or purchasing products from us.

By accessing our website or placing an order with us, you agree to be bound by these Terms, together with our other applicable policies, including our:

• Privacy Policy
• Delivery Information
• Returns & Refund Policy
• Cancellation Policy
• Cookie Policy

If you do not agree with these Terms, please do not use our website or place an order with us.

Nothing in these Terms affects your statutory rights as a consumer.

2. Our Business Details

Crestore Ltd trading as TimberNFlames Furniture

Company Number: 16157693

Address:
86–90 Paul Street
London
EC2A 4NE
United Kingdom

Telephone: +44 20 3355 5547

Email: support@timbernflamesfurniture.co.uk

Our online store is hosted on Shopify, which provides the ecommerce platform that enables us to offer our products and process online orders.

3. Using Our Website

You may use our website for lawful purposes and in accordance with these Terms.

You must not:

• Use our website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to our website, systems or accounts.
• Introduce viruses, malware or other harmful or malicious code.
• Interfere with the security or operation of our website.
• Copy, reproduce or commercially exploit our website content without our written permission.
• Use automated systems to access, scrape or collect website content in a way that adversely affects our website or business.
• Provide false or misleading information when placing an order or communicating with us.

We may restrict or suspend access to our website where reasonably necessary to protect our website, customers or business, including where there is suspected fraud, misuse or unlawful activity.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours and other product information displayed on our website are accurate and up to date.

However:

• Product colours may appear slightly different depending on your device or screen settings.
• Images may show products in styled settings and may include accessories or decorative items that are not included with the product.
• Product dimensions, materials, finishes and specifications should be checked against the information provided on the individual product page before ordering.
• Minor variations may occur between product images and the finished product, particularly where products are made using natural materials or are manufactured individually.

Where a product has specific requirements, limitations or installation considerations, these will be stated on the relevant product page or accompanying product information where applicable.

If you have any questions about a product before purchasing, please contact us.

5. Product Availability

Products displayed on our website are subject to availability.

We may occasionally need to update product availability, discontinue a product or remove a product from our website.

Where a product becomes unavailable after you have placed an order and we are unable to fulfil it, we will contact you and arrange an appropriate resolution, which may include a full refund where applicable.

6. Prices

All prices displayed on our website are in pounds sterling (£).

Where applicable, product prices include VAT at the prevailing rate.

Delivery charges, where applicable, are shown in accordance with our Delivery Information and/or during the checkout process.

We take reasonable care to ensure that prices displayed on our website are accurate. If we discover a genuine pricing error affecting an order, we will contact you as soon as reasonably practicable to discuss the available options.

Nothing in this section limits your statutory rights.

7. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

Before submitting your order, you will have the opportunity to review the products, quantities, delivery information and total price.

Once you submit your order, we will normally send an acknowledgement confirming that we have received it.

An order acknowledgement does not necessarily mean that your order has been accepted.

Your order will be accepted when we confirm that the products have been accepted for fulfilment, or when we otherwise confirm acceptance of the order.

If we are unable to accept your order, we will contact you and, where payment has already been taken, arrange an appropriate refund.

The Consumer Contracts Regulations require specified information to be provided to consumers before a distance contract is concluded and require appropriate confirmation of the contract. (Legislation.gov.uk⁠)

8. Payment

Payment must be made using the payment methods available through our website at the time of purchase.

Payments are processed through our payment service providers and may be subject to their own terms and conditions.

We do not normally have access to or store your complete payment card details.

We reserve the right to carry out appropriate payment and fraud-prevention checks.

9. Delivery

We currently provide delivery within our stated UK Mainland delivery area, subject to the geographical restrictions, charges and conditions set out in our Delivery Information.

Delivery availability, estimated delivery times and applicable charges are provided on our website and/or during checkout.

Delivery times may vary depending on:

• The product ordered.
• Product availability.
• Whether an item is made to order.
• Supplier or manufacturer lead times.
• Delivery location.
• Delivery partner availability.

Estimated delivery times are provided in good faith and are not intended to override any specific rights you have under applicable consumer law.

For full information, please refer to our Delivery Information.

10. Delivery Restrictions

Certain locations may be subject to delivery restrictions, additional charges or may fall outside our standard delivery area.

These may include certain islands and other locations identified in our Delivery Information.

You should check the applicable delivery information before placing an order.

Where delivery to a particular location is unavailable or an additional charge applies, we will provide the relevant information before or during the ordering process where applicable.

For distance contracts, applicable delivery restrictions must be made clear to consumers during the ordering process. (Legislation.gov.uk⁠)

11. Returns, Refunds and Cancellations

Your rights to cancel an order, return products and receive a refund are explained in our:

Returns & Refund Policy

and

Cancellation Policy

These policies form part of our contractual terms where applicable.

Nothing in our policies or these Terms limits any statutory rights you have under applicable UK consumer law.

For distance purchases, consumers generally have a statutory cancellation right subject to applicable exceptions and conditions. The Consumer Contracts Regulations provide the framework for these rights, including circumstances where the cancellation right does not apply. (Legislation.gov.uk⁠)

Certain products may be excluded from cancellation rights where permitted by law, including products made to the consumer’s specifications or clearly personalised products. Any applicable exclusions will be explained before purchase.

12. Faulty, Damaged or Incorrect Products

If a product arrives damaged, faulty, incorrect or does not conform to the contract, please contact us as soon as reasonably possible using the contact details provided below.

We will work with you to resolve the issue in accordance with your statutory consumer rights and our applicable Returns & Refund Policy.

Depending on the circumstances and applicable law, this may include repair, replacement, refund or another appropriate remedy.

Nothing in these Terms limits or excludes your statutory rights concerning goods that are faulty, not as described, not fit for purpose or otherwise fail to meet the requirements of applicable consumer law.

13. Accuracy of Website Information

We take reasonable care to ensure that information on our website is accurate and current.

However, occasional typographical errors, technical errors or inaccuracies may occur.

If we identify an error affecting a product, price, availability, delivery information or other important information, we may correct the information and, where appropriate, contact affected customers.

We do not use this provision to remove or restrict any consumer rights you have under applicable law.

14. Intellectual Property

Unless otherwise stated, the content of our website, including:

• Text
• Product descriptions
• Graphics
• Logos
• Photographs
• Branding
• Website design
• Layout
• Other original content

is owned by or licensed to Crestore Ltd trading as TimberNFlames Furniture and may be protected by intellectual property laws.

You may access and use our website for your personal, non-commercial use.

You must not reproduce, copy, distribute, modify or commercially exploit our content without our prior written permission, except where permitted by law.

15. Customer Reviews and User Content

Where our website allows customers to submit reviews, comments, photographs or other content, you are responsible for ensuring that anything you submit is accurate and does not:

• Infringe another person’s intellectual property rights.
• Violate another person’s privacy.
• Contain unlawful, threatening, abusive, defamatory or offensive material.
• Contain malicious software.
• Misrepresent your identity or experience.
• Contain misleading or fraudulent information.

By submitting content, you grant us permission to use, reproduce and display that content for legitimate business purposes, subject to applicable law.

We reserve the right to remove content that we reasonably believe breaches these Terms or applicable law.

16. Third-Party Services and Links

Our website may use third-party services to support functions such as:

• Payments
• Website hosting
• Analytics
• Marketing
• Delivery
• Customer communications
• Website functionality

Some pages may also contain links to third-party websites.

Third-party services and websites may have their own terms and privacy policies. We are not responsible for the content, security or privacy practices of third-party websites that we do not control.

17. Website Availability and Security

We aim to keep our website available and functioning properly, but we cannot guarantee that it will always be available or completely free from errors or interruptions.

Website availability may occasionally be affected by:

• Maintenance
• Technical problems
• Software updates
• Internet or hosting issues
• Security incidents
• Circumstances outside our reasonable control

We take reasonable measures to protect our website and systems, but no online service can be guaranteed to be completely secure.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

This includes liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of statutory rights that cannot legally be excluded.
• Any other liability that cannot legally be excluded or limited.

Subject to the above, we will only be responsible for losses that are reasonably foreseeable and arise from our breach of these Terms or our failure to exercise reasonable care and skill.

Nothing in these Terms affects your statutory rights as a consumer.

Any limitation of liability in a consumer contract is subject to applicable UK law, including rules concerning unfair contract terms. (Legislation.gov.uk⁠)

19. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control where those circumstances prevent or materially affect our ability to perform our obligations.

Examples may include:

• Natural disasters.
• Severe weather.
• Fire or flood.
• Industrial disputes.
• Transport disruption.
• Significant supply-chain disruption.
• Government action.
• Major infrastructure failures.
• Widespread telecommunications or internet failures.
• Other circumstances that could not reasonably have been anticipated or avoided.

Where such an event affects your order, we will take reasonable steps to keep you informed and minimise the impact.

20. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

Please review our Privacy Policy for information about:

• What personal information we collect.
• How we use it.
• Who we share it with.
• Your data protection rights.
• How to contact us about privacy matters.

21. Complaints

We aim to provide a high standard of customer service.

If you have a complaint about our products, services, delivery or your order, please contact us so that we can investigate and try to resolve the matter.

Email: support@timbernflamesfurniture.co.uk
Telephone: +44 20 3355 5547

Crestore Ltd trading as TimberNFlames Furniture
86–90 Paul Street
London
EC2A 4NE
United Kingdom

We will consider complaints fairly and take reasonable steps to resolve them.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services or applicable legal requirements.

The latest version will always be published on this page.

The “Last updated” date at the beginning of these Terms indicates when the Terms were most recently updated.

Changes will not affect rights that have already arisen under a contract unless permitted by law.

23. Governing Law

These Terms and any contract between you and us are governed by the laws of England and Wales, except where applicable consumer law in your country of residence provides otherwise.

If you are a consumer, you may also have mandatory legal rights under the laws applicable to you which cannot be excluded by these Terms.

24. Contact Information

If you have any questions about these Terms, please contact us:

Crestore Ltd trading as TimberNFlames Furniture

Company Number: 16157693

Address:
86–90 Paul Street
London
EC2A 4NE
United Kingdom

Telephone: +44 20 3355 5547

Email: support@timbernflamesfurniture.co.uk