TimberNflames Furniture

Privacy Policy

Last updated: 27 September 2026

TimberNFlames Furniture is a trading name of Crestore Ltd, a UK-registered company.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use the TimberNFlames Furniture website, place an order, contact us, or otherwise interact with our services.

We respect your privacy and are committed to handling your personal information responsibly and transparently in accordance with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018, where applicable.

1. Who We Are

Crestore Ltd trading as TimberNFlames Furniture

Company Number: 16157693

Address:
86–90 Paul Street
London
EC2A 4NE
United Kingdom

Telephone: +44 20 3355 5547

Email: support@timbernflamesfurniture.co.uk

For the purposes of applicable data protection legislation, Crestore Ltd is the data controller responsible for the personal information we collect and process through our website and in connection with our business.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

Contact and customer information

This may include:

Full name
Billing address
Delivery address
Email address
Telephone number
Information provided through our contact forms
Information provided when communicating with our customer service team

Order and transaction information

This may include:

Products purchased
Order details
Transaction information
Delivery information
Returns, refunds and cancellation information
Payment status and transaction details

Payment card details are generally processed securely by our payment service providers rather than being stored directly by us.

Account information

Where account functionality is available, this may include:

Username
Account details
Preferences
Other information associated with your customer account

Technical and usage information

When you use our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Referring website
Pages visited
Products viewed
Website interactions
Cookie and similar technology information

3. How We Collect Personal Information

We may collect information:

Directly from you when you place an order or contact us.
When you submit information through our website.
When you create or use a customer account, where available.
When you subscribe to marketing communications.
Automatically through cookies and similar technologies when you browse our website.
Through Shopify and other service providers that support our website and business operations.
From delivery, fulfilment, payment, technology and other service providers where necessary to provide our services.
From third parties where permitted by applicable law.

4. How We Use Your Personal Information

We may use your personal information for the following purposes.

Processing and fulfilling orders

We use your information to:

Process and confirm your orders.
Process payments.
Arrange delivery.
Provide order updates.
Communicate with you regarding your purchase.
Process returns, refunds and cancellations.
Provide customer support.

Operating and improving our website

We may use information to:

Operate and maintain our website.
Improve website functionality.
Understand how customers use our website.
Improve our products and services.
Improve the customer shopping experience.
Identify and resolve technical issues.

Customer service

We use your information to respond to enquiries, provide assistance and communicate with you about services or purchases you have requested.

Marketing

Where permitted by law and, where required, with your consent, we may use your information to send marketing communications about our products, services, offers and promotions.

You can unsubscribe from marketing communications at any time.

Security and fraud prevention

We may use information to:

Protect our website and customers.
Detect and prevent fraudulent activity.
Investigate suspicious or unlawful activity.
Maintain the security of our systems and services.

Legal and regulatory purposes

We may process personal information where necessary to:

Comply with legal or regulatory requirements.
Respond to lawful requests from authorities.
Establish, exercise or defend legal claims.
Enforce our terms, policies and agreements.

5. Lawful Bases for Processing

Where required by applicable data protection law, we process your personal information on one or more of the following lawful bases:

Contract

We may process your information where necessary to enter into or perform a contract with you, such as processing and fulfilling an order.

Legal obligation

We may process information where necessary to comply with legal, accounting or regulatory obligations.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

These interests may include operating and improving our website, providing customer support, preventing fraud, maintaining security and managing our customer relationships.

Consent

Where required, we may rely on your consent, including for certain marketing communications or non-essential cookies.

Where processing is based on consent, you can withdraw your consent at any time.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential website functionality and improve your shopping experience.

Cookies may be used for purposes including:

Maintaining your shopping basket.
Supporting website functionality.
Maintaining website security.
Remembering preferences.
Understanding website usage.
Measuring website performance.
Measuring advertising performance.
Supporting marketing activities where permitted.

Where consent is required for non-essential cookies, you will be provided with appropriate choices.

You can also manage certain cookie preferences through your browser settings.

7. Who We Share Your Information With

We may share personal information with trusted service providers and organisations where necessary to operate our business and provide our services.

These may include:

Shopify, our ecommerce platform provider.
Payment service providers.
Furniture suppliers, manufacturers and fulfilment partners where necessary to process and fulfil orders.
Delivery and logistics partners.
Website, technology and IT service providers.
Analytics and website performance providers.
Marketing and advertising service providers, where permitted.
Professional advisers, such as accountants, legal advisers and insurers.
Government, regulatory or law enforcement authorities where legally required.

We only share personal information where there is an appropriate reason and, where required, an appropriate lawful basis.

8. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure that enables us to operate our online store, process orders and provide ecommerce functionality.

When you use our website, Shopify may collect and process personal information in accordance with its own privacy practices.

For information about how Shopify processes personal information, please refer to Shopify’s applicable privacy information.

9. Payments

Payments made through our website are processed through our payment service providers.

We do not normally have access to or store your complete payment card details.

Payment providers process payment information in accordance with their own privacy notices and applicable security requirements.

10. Delivery and Fulfilment

To process and deliver your order, we may need to provide relevant information to suppliers, manufacturers, fulfilment providers and delivery partners.

This may include:

Your name
Delivery address
Telephone number
Email address
Order details
Delivery instructions

We only provide information reasonably necessary to fulfil and deliver your order or provide the relevant service.

11. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

Where required, we may rely on an adequacy decision or appropriate safeguards for international transfers.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

Fulfil and maintain records of orders.
Provide customer support.
Manage returns and refunds.
Meet legal, accounting and regulatory obligations.
Resolve disputes.
Prevent fraud.
Enforce our agreements and policies.

The length of time we retain information depends on the type of information and the reason it was collected.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the following rights regarding your personal information:

Right of access — to request a copy of personal information we hold about you.
Right to rectification — to request correction of inaccurate or incomplete information.
Right to erasure — to request deletion of your personal information in certain circumstances.
Right to restriction — to request that we restrict processing in certain circumstances.
Right to object — to object to certain types of processing, including certain direct marketing.
Right to data portability — to request your information in a structured, commonly used format in certain circumstances.
Right to withdraw consent — where processing is based on your consent.

These rights are subject to applicable legal conditions and exemptions.

14. Exercising Your Rights

If you wish to exercise your data protection rights or have a question about how we use your personal information, please contact us:

Email: support@timbernflamesfurniture.co.uk
Telephone: +44 20 3355 5547

Crestore Ltd trading as TimberNFlames Furniture
86–90 Paul Street
London
EC2A 4NE
United Kingdom

We may need to verify your identity before processing certain requests.

We will respond within the timeframe required by applicable data protection law.

15. Marketing Communications

Where you have subscribed to receive marketing communications from us, we may send information about our products, services, offers and promotions.

You can unsubscribe at any time by:

Using the unsubscribe link in our marketing emails; or
Contacting us using the details provided in this Privacy Policy.

We may continue to send essential service communications relating to your orders or transactions where appropriate.

16. Children’s Privacy

Our website and services are intended for adults and are not directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us using the details below.

17. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

18. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

19. Complaints

If you have a concern about how we collect, use or handle your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

Crestore Ltd trading as TimberNFlames Furniture
86–90 Paul Street
London
EC2A 4NE
United Kingdom

Email: support@timbernflamesfurniture.co.uk
Telephone: +44 20 3355 5547

You also have the right to complain directly to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

Information about making a complaint is available from the ICO.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically for the latest information about our privacy practices.

21. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or how we handle your personal information, please contact:

Crestore Ltd trading as TimberNFlames Furniture

Address:
86–90 Paul Street
London
EC2A 4NE
United Kingdom

Telephone: +44 20 3355 5547
Email: support@timbernflamesfurniture.co.uk