Delivery & Returns

RETURN & REFUND POLICY

At TimberNFlames Furniture, customer satisfaction is our priority. We are committed to providing a fair, transparent, and hassle-free shopping experience.

Your Legal Right to Cancel (14-Day Cooling-Off Period)

Under UK Consumer Contracts Regulations, you have the right to cancel this contract within 14 days without giving any reason.

The cancellation period expires 14 days after the day on which you (or someone you nominate) receive the item.

To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g., an email to sales@timbernflamesfurniture.co.uk) before the 14-day period ends.

Made-to-Order, Bespoke, or Customized Furniture: Please note that items ordered specifically for you (including most furniture from our Italian suppliers) are exempt from this 14-day right to cancel and cannot be returned for a change of mind.

Order Cancellations (Before Dispatch)

If you wish to cancel your order before it has been dispatched, please contact us immediately. Once your cancellation is confirmed, your refund will be processed using the original payment method. Refunds typically appear within 7-30 days.

Returning an Item (After Delivery)

1. Change of Mind or No Longer Required

You must notify us within 14 days of receiving the item.

You are responsible for arranging and paying for the return of the item to our nominated warehouse, unless we agree otherwise.

Items must be unused, in their original packaging, and in a re-saleable condition.

A restocking or handling fee may apply. We will confirm this fee when you notify us of your intention to return.

Made-to-Order, Bespoke, or Customized Furniture cannot be returned for a change of mind.

2. Damaged, Faulty, or Incorrect Items

Notify us within 7 days of delivery at sales@timbernflamesfurniture.co.uk.

Provide clear photographs showing the issue and the original packaging.

No collection or return charges will apply for verified faulty, damaged, or incorrect items.

Once inspected, we will process a replacement or a full refund.

Return Requirements (Applies to All Returns)

Items must be in their original packaging or suitable protective packaging.

We reserve the right to refuse a collection if items are not adequately packed.

Returned products must be unused and in the same condition as supplied.

Please keep all original packaging until you have fully inspected your order.

Refund Process

Once a returned item is received and inspected at our warehouse, your refund will be processed.

Refunds will be issued to the original payment method only.

Refunds may take up to 30 days from the date the returned item is received.

Clearance & Sale Items

Clearance, ex-display, and final-sale items are sold as seen. Your statutory rights regarding faulty or damaged goods remain unaffected.

Assembly Disclaimer

If you choose to assemble a product yourself or engage a third party to assemble it, TimberNFlames Furniture cannot accept responsibility for damage caused during assembly. Products damaged through incorrect assembly are not eligible for return, refund, or replacement.

PRIVACY POLICY

TimberNFlames Furniture collects personal information solely for the purpose of processing orders, responding to enquiries, and providing customer support. We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

GOVERNING LAW

TimberNFlames Furniture operates within the United Kingdom. These Terms, all purchases, and any disputes arising from the use of our website or services shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.